What are your age restrictions?

Most events are 16+ admitted with I.D. / under 16 admitted with a parent or guardian.  Please check the event listing to confirm age restrictions for the date you plan to attend.

Do I need I.D.?

Yes, you’ll need valid (not-expired) photo identification to enter the venue regardless of age.  If you are over age 21 and wish to purchase alcohol, you’ll need your I.D. to pick up an age-verified wristband, too.  (Acceptable types of I.D. include a state-issued Driver’s License, Learner’s Permit or Identification Card, Passport or Military I.D.)

How can I buy tickets?

TicketWeb.com is the official ticket vendor for The Song & Dance.  Tickets for all of our upcoming events are available at www.thesonganddance.com and www.ticketweb.com

Do you have box office hours at the venue?

We don’t have regular box office hours during the week, but you can purchase tickets 24/7 on our website.

What is your refund policy?

All ticket sales are final.  Refunds and exchanges are not available.

I bought tickets to an upcoming show from a third-party website (i.e. Stubhub, VividSeats, etc.).   Are they legit?

Buyer beware: we can’t guarantee the authenticity of tickets purchased via a third-party, and tickets on third-party websites are almost always more expensive than face value. 

To guarantee the tickets you purchase are authentic and priced as low as possible, please purchase your tickets exclusively via our website.

Your website lists a show as “sold out.”  Will there be tickets available at the door?

Unfortunately no, the show is sold out.

I have an issue with / question about my ticket order.  Help!

Please contact TicketWeb customer service at [email protected] for assistance with your order

Where are you located?

We’re in the heart of downtown Syracuse in the bottom level of the Jefferson Center, steps away from Armory Square and the Landmark Theatre.

Where can I park?

Street parking is available on Jefferson, Salina, and Fayette Streets.  (Please note, parking meters are on until 6pm Monday – Saturday).   Paid parking is also available in the Onondaga Tower Garage.  Parking is not available in Bank Alley.

What public transit options are available?

We’re served by Centro Bus stop at S Salina & E Jefferson Streets.

Is The Song & Dance ADA accessible?

Yes, we are accessible to folks who might have any mobility issues.  Please notify our staff when you arrive.

Is re-entry allowed?

No re-entry is allowed.

What is your smoking / vaping policy?

No smoking or vaping is allowed inside. However, you can step outside during permitted show hours should you wish to smoke or vape.

Is there a bar?

Yes, we have alcoholic and non-alcoholic drinks available for sale.

Are there seats?

Most shows are general admission standing unless otherwise noted on the event page, but we have some bar-style seating available on a first-come, first-served basis. 

Do you have a coat check

Coat check is available on a seasonal, per-event basis. Yes, coat check is available for events happening from November through March (weather-dependent). Coat check is cash only. An ATM is available if needed. On some evenings, coat check may be self-service.

Do you have an ATM?
Yes, there’s an ATM located just outside the showroom.

I lost something at the show.  Do you have it?

Drop us a line at [email protected] and we’ll do our best to find it for you.

What’s your camera policy?

In general, cell phones and small point-and-shoot cameras are permissible.  Flash photography and professional cameras with detachable lenses are not permitted.
Please note the photo policy is subject to change, as per the event/artist. 

Can I record audio or video?

Professional recording audio or video is not permitted.

Can I bring a bag?

Small handheld or fanny pack-style bags are allowed but subject to search before entry.  Larger bags are not permitted.  (Please note this policy can change per the event/artist).

How can I play The Song & Dance?

After Dark Presents is the exclusive live music promoter for the venue.  Please reach out to [email protected] with booking inquiries.

Is the venue available for private events?

The Song & Dance is available for private and corporate event rentals (company holiday parties, press conferences, baby showers, fundraiser, etc).  Please fill out the form on our Private Events page with info on your event and we’ll get back to you shortly. Unfortunately we do not rent the room to outside promoters.

Prohibited Items

Prohibited items at The Song & Dance include but are not limited to the following: firearms, ammunition, knives, or weapons of any kind; mace or pepper spray; restraining devices; fireworks or flammable objects; outside food or beverage, laser pointers, professional camera or recording equipment, selfie sticks, personal seating.
If you have any other questions please send us an email at [email protected]