Frequently Asked Questions

Yes, you’ll need valid (not-expired) photo identification to enter the venue regardless of age.  If you are 21 years of age or older and wish to purchase alcohol, you’ll need your I.D. to receive an age-verified wristband also.  (Acceptable types of I.D. include a state-issued Driver’s License, Learner’s Permit or Identification Card, Passport or Military I.D.)

TicketWeb.com is the official ticket vendor for The Song & Dance.  Tickets for all of our upcoming events are available 24/7 at www.thesonganddance.com and www.ticketweb.com. We do not have regular box office hours for in-person ticket purchases, however, physical tickets are available for purchase at The Sound Garden in Armory Square. 

For the safety and comfort of our guests, the following items are not permitted inside The Song & Dance:

• Backpacks or large bags

• Outside food or beverages

• Weapons of any kind

• Illegal drugs or controlled substances

• Vape devices or e-cigarettes

• Professional recording equipment unless specifically approved by the performing artist

• Chains

• Laser pointers

• Aerosol cans or sprays

• Glass containers

• Outside alcohol

• Signs, banners, or objects that may obstruct another guest’s view

• Any item that security determines may present a safety concern

Additional Policies

Purses and small bags are permitted but may be subject to inspection upon entry.

Security personnel have final discretion regarding what may be brought into the venue.

Individual artists or events may require additional restrictions. Please check the event listing for any show-specific policies

All ticket sales are final.  Refunds and exchanges are not available.

Buyer beware: we can’t guarantee the authenticity of tickets purchased via a third-party, and tickets on third-party websites are almost always more expensive than face value.

To guarantee the tickets you purchase are authentic and priced as low as possible, please purchase yours exclusively via our website.

Unfortunately no, the show is sold out.

Please contact TicketWeb customer service at [email protected] for assistance with your order

We’re in the heart of downtown Syracuse in the bottom level of the Jefferson Center, steps away from Armory Square and the Landmark Theatre.

Street parking is available on Jefferson, Salina, and Fayette Streets.  (Please note, parking meters are on until 6pm Monday – Saturday).   Paid parking is also available in the Onondaga Tower Garage.  Parking is not available in Bank Alley.

We’re served by Centro Bus stop at S Salina & E Jefferson Streets.