Frequently Asked Questions
What are your age restrictions?
Most events are 16+ admitted with I.D. / under 16 admitted with a parent or guardian. Please check the event listing to confirm age restrictions for the date you plan to attend.
Do I need I.D.?
Yes, you’ll need valid (not-expired) photo identification to enter the venue regardless of age. If you are 21 years of age or older and wish to purchase alcohol, you’ll need your I.D. to receive an age-verified wristband also. (Acceptable types of I.D. include a state-issued Driver’s License, Learner’s Permit or Identification Card, Passport or Military I.D.)
How can I buy tickets?
TicketWeb.com is the official ticket vendor for The Song & Dance. Tickets for all of our upcoming events are available at www.thesonganddance.com and www.ticketweb.com
Do you have box office hours at the venue?
We don’t have regular box office hours during the week, but you can purchase tickets 24/7 on our website.
What is your refund policy?
All ticket sales are final. Refunds and exchanges are not available.
I bought tickets to an upcoming show from a third-party website (i.e. Stubhub, VividSeats, etc.). Are they legit?
Buyer beware: we can’t guarantee the authenticity of tickets purchased via a third-party, and tickets on third-party websites are almost always more expensive than face value.
To guarantee the tickets you purchase are authentic and priced as low as possible, please purchase yours exclusively via our website.
Your website lists a show as “sold out.” Will there be tickets available at the door?
Unfortunately no, the show is sold out.
I have an issue with / question about my ticket order. Help!
Please contact TicketWeb customer service at [email protected] for assistance with your order
Where are you located?
We’re in the heart of downtown Syracuse in the bottom level of the Jefferson Center, steps away from Armory Square and the Landmark Theatre.
Where can I park?
Street parking is available on Jefferson, Salina, and Fayette Streets. (Please note, parking meters are on until 6pm Monday – Saturday). Paid parking is also available in the Onondaga Tower Garage. Parking is not available in Bank Alley.
What public transit options are available?
We’re served by Centro Bus stop at S Salina & E Jefferson Streets.
Still have questions?